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Services / DVA Cleaning

DVA
cleaning.

Respectful, reliable home cleaning for veterans, war widows and widowers — funded through the Department of Veterans' Affairs. We support Gold and White Card holders across Brisbane, the Sunshine Coast and the Gold Coast.

DVA home support
Why Zenpure for DVA

Cleaning support, built around you.

Predictable, respectful, paperwork-free cleaning support — so you can focus on what matters.

Same cleaner, every visit

Routine matters. We pair you with one trained Zenpure cleaner who learns your home and your way of doing things.

Police-checked & insured

Every Zenpure cleaner is police-checked, fully insured and trained.

Tailored to your needs

We accommodate mobility aids, accessibility features, allergies, sensory needs and pet-friendly approaches.

Direct DVA billing

We invoice DVA directly through the PUP portal — no out-of-pocket payments and no paperwork on your end.

Comfortable living room
Our approach

Comfort, dignity
and a home that feels yours.

For many veterans, keeping up with household tasks can be difficult — whether from limited mobility, age-related challenges or service-related conditions. An unkempt home can affect rest, mood, allergies, infection risk and overall wellbeing.

Our role is to support your comfort and independence and give you back energy for what matters most. Every visit is shaped around your routine, your preferences and the way you like your home — thank you for your service.

Getting started

Booking your DVA clean.

01

Complete the form

Fill out our short DVA enquiry form with your details, funding pathway and any accessibility needs. We reply within 24 hours.

02

Meet your regular cleaner

We pair you with a trained Zenpure cleaner — the same person each visit, so your routine stays consistent.

03

Direct billing to DVA

After each visit we invoice DVA directly through the PUP portal. No out-of-pocket payments and no paperwork for you.

Funding pathways

How DVA funds your cleaning.

DVA supports veteran household cleaning through two pathways. We can guide you through either one — and once you're set up, we handle the paperwork for you.

Household Services

Ongoing weekly or fortnightly cleaning support for eligible Gold and White Card holders. Once your D9319 Claim Form and Determination Letter are in place, we set you up with a regular cleaner and bill DVA directly after every visit.

Acute Support Package

Short-term cleaning support funded for veterans recovering from hospitalisation or a specific health event. We accept ASP referrals — share your ASP Claim Number and Determination Letter and we'll start the service quickly.

Our promise

Same cleaner.
Every visit.

Familiar faces matter. We pair you with one trained Zenpure cleaner so your routine stays consistent — and if they're ever unavailable, we let you know in advance and find someone who'll respect your home the same way.

Our Queensland-based support team is just a call, text or email away — and if anything isn't right, we make it right at no extra cost.

Zenpure cleaner polishing mirror
FAQ

Common questions

Am I eligible for DVA-funded cleaning?+
Eligibility depends on your DVA card type and whether you've been assessed as needing household assistance. Generally, Gold Card holders can access broader support; White Card holders can if their accepted conditions warrant it. Your DVA case manager or GP can confirm eligibility and arrange the paperwork.
Do you accept Gold Card and White Card?+
Yes — we provide services to both Gold Card and White Card holders, provided your funding or determination covers household services. Share your card details and Determination Letter with us and we'll confirm coverage.
What's the difference between Household Services and Acute Support Package?+
Household Services is ongoing weekly or fortnightly cleaning support. Acute Support Package is short-term funding for veterans recovering from hospitalisation or a specific health event. We support both — the paperwork is slightly different and we'll walk you through it.
How does the billing work?+
We invoice DVA directly through the PUP portal after each visit. There are no out-of-pocket costs to you, and no paperwork to chase.
What documents will I need to share?+
For Household Services: your DVA File Number, Claim Reference, Transaction Reference, the D9319 Claim Form and your Determination Letter. For Acute Support Package: the Unique Identification Number, ASP Claim Number, Transaction Reference and Determination Letter. Don't worry — we'll guide you through it.
Will I have the same cleaner every visit?+
Yes — we pair you with one trained Zenpure cleaner who learns your home and your way of doing things. If they're ever unavailable we'll let you know ahead of time.
Are your cleaners police-checked and insured?+
Every Zenpure cleaner is police-checked, fully insured and trained.
What areas do you cover?+
Brisbane, the Sunshine Coast, and the Gold Coast. If you're outside but nearby, get in touch and we'll see if we can help.
Ready when you are

Book DVA cleaning
with Zenpure today.

Free quote within 24 hours. Direct billing to DVA, no paperwork on your end. Trained, insured, respectful staff — supporting Gold and White Card holders across Brisbane, the Sunshine Coast and the Gold Coast.

Services / DVA Cleaning

DVA
cleaning.

Respectful, reliable home cleaning for veterans, war widows and widowers — funded through the Department of Veterans' Affairs. We support Gold and White Card holders across Brisbane, the Sunshine Coast and the Gold Coast.

DVA home support
Why Zenpure for DVA

Cleaning support, built around you.

Predictable, respectful, paperwork-free cleaning support — so you can focus on what matters.

Same cleaner, every visit

Routine matters. We pair you with one trained Zenpure cleaner who learns your home and your way of doing things.

Police-checked & insured

Every Zenpure cleaner is police-checked, fully insured and trained.

Tailored to your needs

We accommodate mobility aids, accessibility features, allergies, sensory needs and pet-friendly approaches.

Direct DVA billing

We invoice DVA directly through the PUP portal — no out-of-pocket payments and no paperwork on your end.

Comfortable living room
Our approach

Comfort, dignity
and a home that feels yours.

For many veterans, keeping up with household tasks can be difficult — whether from limited mobility, age-related challenges or service-related conditions. An unkempt home can affect rest, mood, allergies, infection risk and overall wellbeing.

Our role is to support your comfort and independence and give you back energy for what matters most. Every visit is shaped around your routine, your preferences and the way you like your home — thank you for your service.

Getting started

Booking your DVA clean.

01

Complete the form

Fill out our short DVA enquiry form with your details, funding pathway and any accessibility needs. We reply within 24 hours.

02

Meet your regular cleaner

We pair you with a trained Zenpure cleaner — the same person each visit, so your routine stays consistent.

03

Direct billing to DVA

After each visit we invoice DVA directly through the PUP portal. No out-of-pocket payments and no paperwork for you.

Funding pathways

How DVA funds your cleaning.

DVA supports veteran household cleaning through two pathways. We can guide you through either one — and once you're set up, we handle the paperwork for you.

Household Services

Ongoing weekly or fortnightly cleaning support for eligible Gold and White Card holders. Once your D9319 Claim Form and Determination Letter are in place, we set you up with a regular cleaner and bill DVA directly after every visit.

Acute Support Package

Short-term cleaning support funded for veterans recovering from hospitalisation or a specific health event. We accept ASP referrals — share your ASP Claim Number and Determination Letter and we'll start the service quickly.

Our promise

Same cleaner.
Every visit.

Familiar faces matter. We pair you with one trained Zenpure cleaner so your routine stays consistent — and if they're ever unavailable, we let you know in advance and find someone who'll respect your home the same way.

Our Queensland-based support team is just a call, text or email away — and if anything isn't right, we make it right at no extra cost.

Zenpure cleaner polishing mirror
FAQ

Common questions

Am I eligible for DVA-funded cleaning?+
Eligibility depends on your DVA card type and whether you've been assessed as needing household assistance. Generally, Gold Card holders can access broader support; White Card holders can if their accepted conditions warrant it. Your DVA case manager or GP can confirm eligibility and arrange the paperwork.
Do you accept Gold Card and White Card?+
Yes — we provide services to both Gold Card and White Card holders, provided your funding or determination covers household services. Share your card details and Determination Letter with us and we'll confirm coverage.
What's the difference between Household Services and Acute Support Package?+
Household Services is ongoing weekly or fortnightly cleaning support. Acute Support Package is short-term funding for veterans recovering from hospitalisation or a specific health event. We support both — the paperwork is slightly different and we'll walk you through it.
How does the billing work?+
We invoice DVA directly through the PUP portal after each visit. There are no out-of-pocket costs to you, and no paperwork to chase.
What documents will I need to share?+
For Household Services: your DVA File Number, Claim Reference, Transaction Reference, the D9319 Claim Form and your Determination Letter. For Acute Support Package: the Unique Identification Number, ASP Claim Number, Transaction Reference and Determination Letter. Don't worry — we'll guide you through it.
Will I have the same cleaner every visit?+
Yes — we pair you with one trained Zenpure cleaner who learns your home and your way of doing things. If they're ever unavailable we'll let you know ahead of time.
Are your cleaners police-checked and insured?+
Every Zenpure cleaner is police-checked, fully insured and trained.
What areas do you cover?+
Brisbane, the Sunshine Coast, and the Gold Coast. If you're outside but nearby, get in touch and we'll see if we can help.
Ready when you are

Book DVA cleaning
with Zenpure today.

Free quote within 24 hours. Direct billing to DVA, no paperwork on your end. Trained, insured, respectful staff — supporting Gold and White Card holders across Brisbane, the Sunshine Coast and the Gold Coast.