You can book online in about 60 seconds — pick your home size, the type of clean, and a date that suits you. Or call us on 0466 984 491 and we will set it up for you. We send a confirmation by SMS and email straight after.

Yes, any time up to 24 hours before your visit at no charge. You can reschedule directly from your profile in our app, or reply to your confirmation SMS, email us, or call us — and we will move your booking to the next available slot.

Cancellations more than 24 hours before the clean are free. Inside 24 hours we charge a flat $60 cancellation fee. If our cleaner arrives and can't access the home (no-show or lock-out), the fee is 70% of the booking total.

For recurring bookings we always assign a primary cleaner and a backup, so your home is seen by someone familiar. On one-off cleans we try to keep continuity but cannot always guarantee it.

48 hours notice is ideal, but we usually have same-day or next-day availability.

Flat-rate is a fixed price based on the number of bedrooms and bathrooms in your home. The price you see online is the price you pay — no surprise charges if a clean runs over. Most general cleans are flat-rate.

Yes — recurring plans save up to 15%. Weekly is the deepest discount, fortnightly is the most popular, and monthly still saves you 5% vs a one-off visit.

Your card is pre-authorised (held) the day before your clean and the final amount is charged once the visit is complete.

No call-out or travel fees within our regular service areas (Brisbane, Sunshine Coast, Gold Coast). For postcodes far from the nearest cleaner we may add a small travel surcharge — you will see it on the quote before you book.

A tax invoice is emailed to you within 24 hours of every visit. If you need one resent or in a different name (for NDIS, DVA, business etc.), just email info@zenpure.com.au.

A general clean covers kitchen, bathrooms, bedrooms and common areas — surfaces, floors, mirrors, dusting and high-touch points. See the full checklist on the General Cleaning page.

A general clean is the regular maintenance visit. A deep clean is a more thorough, exhaustive clean — covering areas that aren't visible day-to-day. We recommend a deep clean every 3 to 6 months on top of your regular visits.

Yes, subject to availability. Call us on 0466 984 491 and we will check the closest team. Most same-day slots are general cleans; deep and bond cleans usually need at least 24h notice.

Yes — every bond clean follows a detailed agency-grade checklist that your assigned cleaner works through within the agreed hours. If your agent flags something on inspection, get in touch and we'll work with you to address it.

Yes, both can be added as extras at booking time — the price is shown in the booking flow.

Every Zenpure cleaner completes paid on-the-job training and works alongside a team leader on their first cleans before going solo. The area manager checks in regularly so the quality stays consistent across our QLD team.

Every cleaner completes a national police check before their first shift, and we re-run checks every 2 years. We also verify ID and right-to-work documents at onboarding.

On a recurring plan, yes — we assign a primary cleaner who learns your home, plus a backup for holidays and sick days. On one-off cleans we cannot guarantee a specific cleaner but we keep notes on file.

We have a secure key-handling protocol — your key is tagged with a code only (not your address), stored in a locked safe, and signed out by the assigned cleaner only. You can also use a lockbox or smart lock if you prefer.

Tips are not expected, but always appreciated and go 100% to the cleaner. You can add a tip when paying online, hand cash on the day, or add one to the next invoice — just let us know.

Not at all — most of our clients are out during the visit. We just need a way to access the home (key, lockbox, building intercom or someone to let us in). Let us know any quirks at booking time.

A quick tidy is helpful — clearing surfaces lets the cleaner focus on actually cleaning rather than moving things around. No need to do dishes or pre-clean; that is what we are there for.

Yes — every cleaner arrives with cleaning products and pro equipment (vacuum, mop, microfibre cloths). If you prefer we use your products (allergies, surfaces, scent), tell us at booking and we will switch.

Let us know at booking and we will work around your pets — most clients prefer their pets in a separate room during the visit. If you have specific product requirements (allergies, sensitivities), share them when booking and we will switch to your products for the visit.

We usually ask to park in your driveway or the building's visitor bays where possible. For paid building parking or no-loading-zone areas, the meter cost is added to your invoice (always under $10 on the Coast, usually $15-20 in Brisbane CBD).

If anything is missed on your flat-rate clean, just let us know within 24 hours and we will come back to put it right at no extra cost — no paperwork, no fuss. It is our 100% satisfaction guarantee.

Email us photos or just call us within 24 hours. We will schedule a re-clean for the spots you flag — usually within 48 hours. If a re-clean is not possible, we refund the affected portion of your visit.

The fastest way is to reply to your post-clean email or call 0466 984 491. We need it inside the 24h window so the original cleaner can be assigned where possible and so the issue stays fresh.

Yes — every post-clean email has a quick rating link. Reviews stay on the cleaner's profile and feed directly into their bonus pool, so kind words matter.

Report damage within 48 hours — email photos to info@zenpure.com.au or text them to us. Our public liability policy covers accidental damage; we will assess and respond as soon as possible.